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FAQ

How is this shop different? | Comment cette boutique est-elle différente?

We believe that your home reveals a lot about who you are. Everything from the art pieces you hang on your walls, to the cup you use to drink your coffee in the morning, to the lighting in your living room makes a difference.

We wanted to create a shop that reflects just this.

La Fabrique Deco is a retail experience founded on promoting handmade home goods for your home made by independent artisans from around the world. And we are curating just that in a minimalist, simple but yet very creative aesthetic.

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Cette boutique se veut le reflet de coup de coeur uniques et faits main par des artisans indépendants triés sur le volet. 

What is your shipping policy? | Quele est votre politique de retour?

All pieces ship directly from our makers’ workshop. Because the pieces we offer are heirloom quality and most are made-to-order, please allow 4-6 weeks for delivery. Please refer to each product page for a more detailed delivery schedule as each product may have a different lead time. 

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Toutes les pièces sont expédiées directement par l'artisan. Comme les pièces sont réalisées sur commende, il est important de bien prendre note du délais de production qui est propre à chacun des artisans. 

Do you have a physical store? | Possédez-vous un pignon sur rue?

We don't have a retail store for the moment so everything happens online!

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Pour le moment non mais qui sait :)

Where do you ship? | Où expédiez-vous?

We currently ship in Canada and within the U.S., to all 50 states. If you are located elsewhere let us know and we will see what we can do. 

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Nous expédions uniquement au Canada et au États-Unis. Si vous avez une demande spéciale surtout n'hésitez pas à nous contacter fabriquedeco@gmail.com

What about duties and customs? | Que ce passe-t-il avec les douanes et frais reliés?

When ordering goods from La Fabrique Deco make sure you look into where the maker is located because depending on where you live you may be subject to import duties and/or taxes. La Fabrique Deco is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and La Fabrique Deco cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.

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Le client est responsable de tous les frais encourus pour la douanes et autre frais liés. Ces derniers ne sont pas inclus dans les prix de vente. Il nous est d'ailleurs impossible de vous indiquer quels seront ces frais lorsque vous placez une commande. 

What about UL certification on our lamps | Est-ce que les lampes possèdent la certification UL?

UL CERTIFICATION
LIMITED WARRANTY AND LIMITATION OF LIABILITY POLICY:
La Fabrique Deco guarantees to the original purchaser that, at the time of delivery, our products are free from defects in materials and workmanship but La Fabrique Deco is not liable for any damages caused by these products. Our lights are NOT UL listed (but the majority of our parts are UL approved parts) and it is the customer’s responsibility to check with a building contractor or local electrical inspector for approval before using and installing. These lights are only for dry interior use only. Do not use bulbs over 60 watts with any of our fixtures.
That being said, we are not liable for any damage to persons or property caused by these products, and you agree that, by purchasing or using our products, our maximum liability to you in the event of any damage is the monetary value of the product that was purchased from us.

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Nos lampes ne sont pas certifiées UL mais la majorité des composantes le sont à l'exception du fil torsadé. Pour toutes questions concernant cette certification veuillez nous écrire ici fabriquedeco@gmail.com

What is your return policy? | Quel est votre politique de retour?

Because many of our items are made to order by small makers who can't afford to hold inventory, all sales are final—that said, if something arrives broken or doesn't make you feel 100% happy, please contact us at fabriquedeco@gmail.com within 30 days of receiving your order and we will do everything in our power to make it better. No funny stuff, though—please don't use products before returning them. (You think we won't know? We'll totally know.)

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Puisque nos produits sont tous faits sur commande nous ne pouvons accepter de retour et effectuer de remboursement. Évidemment, si un produit est brisé lors de la réception, simplement nous aviser rapidement avec photos à l'appui afin que nous puissions évaluer votre demande spéciale. 

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